Marstek-EU — Operated by E2C B.V.

Last Updated: 20 October 2026

1. Introduction

Marstek-EU, operated by E2C B.V., respects your privacy and is committed to protecting your personal data.

E2C B.V. acts as the data controller for personal data processed through Marstek-EU, where it determines the purposes and means of processing.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, place an order, or contact us.

Marstek-EU processes personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch privacy laws.

2. Company Information

Marstek-EU — Operated by E2C B.V.

Aploniastraat 33
3084 CC Rotterdam
Netherlands

Chamber of Commerce (KVK): 65432231
VAT Number: NL 856 109 745 B02

Email: info@e2c-shop.com
Website: https://marstek-eu.com

3. Personal Data We Collect

We may collect and process the following personal data, depending on how you interact with our website.

Information you provide directly:

• Name

• Company name

• Billing and shipping address

• Email address

• Phone number

• VAT number

• Payment and transaction information

• Order details

• Customer support communications

Information collected automatically:

• IP address

• Browser type

• Device information

• Website usage data

• Cookies and tracking information

• Shopping cart activity

• Referral and marketing source data

We collect only personal data that is necessary for the relevant processing purposes.

4. How We Use Your Data

We use personal data for the following purposes:

• Processing and shipping orders

• Providing customer support

• Managing warranty and return requests

• Processing payments

• Sending order confirmations and delivery updates

• Improving website functionality and user experience

• Fraud prevention and website security

• Compliance with legal obligations

• Managing customer accounts

• Marketing communications where permitted

• Analytics and performance monitoring

5. Legal Basis for Processing

We process personal data only where a valid legal basis applies under Article 6 of the GDPR.

Depending on the purpose, these legal bases include:

• Contractual necessity: Processing information needed to fulfill orders, deliver products, and provide contractual services.

• Legal obligations: Processing information required for tax, accounting, and other legal compliance purposes.

• Legitimate interests: Protecting our website, preventing fraud, improving operations, and providing customer support where our interests are not overridden by individuals' rights.

• Consent: Processing personal data for purposes requiring consent, including certain marketing activities and non-essential cookies.

Where processing is based on consent, customers may withdraw their consent at any time.

Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

6. Sharing Personal Data

We may share personal data with trusted third parties where necessary, including:

• Payment service providers

• Shipping and logistics companies

• Warranty and service partners

• IT and website service providers, including our e-commerce platform

• Analytics and marketing providers

• Government or regulatory authorities where legally required

We share only the personal data reasonably necessary for the relevant purpose.

Where required, appropriate data processing agreements and safeguards are established with service providers.

We do not sell personal data to third parties.

7. International Data Transfers

Some service providers may process personal data outside the European Economic Area (EEA).

Where personal data is transferred internationally, E2C B.V. applies appropriate safeguards in accordance with GDPR requirements.

These may include:

• Transfers to countries covered by European Commission adequacy decisions

• Standard Contractual Clauses (SCCs) approved by the European Commission

• Additional protective measures where necessary

• Other lawful transfer mechanisms under the GDPR

Customers may contact us for further information about applicable transfer safeguards.

8. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including:

• Order processing

• Warranty support

• Legal and tax obligations

• Business administration

• Customer service

• Security and fraud prevention

Retention periods depend on the type of information and applicable legal requirements.

Typical retention periods may include:

• Order and invoice records: Generally 7 years under Dutch tax administration requirements, subject to applicable exceptions.

• Warranty-related records: For the duration necessary to handle warranty obligations and applicable legal claims.

• Marketing consent records: For as long as necessary to demonstrate compliance with consent requirements and applicable legal obligations.

• Analytics and website usage data: According to the applicable analytics provider's settings, processing purposes, and legal requirements.

When personal data is no longer required, it will be securely deleted or anonymized.

9. Customer Rights Under GDPR

Under the GDPR, individuals may have the following rights:

• Access their personal data

• Correct inaccurate or incomplete information

• Request deletion of personal data

• Restrict certain processing activities

• Object to processing in applicable circumstances

• Request data portability where applicable

• Withdraw consent at any time

• Lodge a complaint with a supervisory authority

To exercise these rights, please contact:

info@e2c-shop.com

We will respond to requests within the time limits required by applicable data protection law.

Customers also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Marstek-EU does not use solely automated decision-making, including profiling, that produces legal or similarly significant effects on customers, unless otherwise disclosed and permitted by law.

10. Cookies & Tracking Technologies

Marstek-EU uses cookies and similar technologies to support website functionality and improve the shopping experience.

Cookies may include:

• Strictly necessary cookies

• Functional cookies

• Analytics cookies

• Marketing and advertising cookies

Cookies may be used for:

• Website functionality

• Shopping cart management

• Analytics and performance monitoring

• Marketing and advertising

• Improving website usability

Where legally required, non-essential cookies and tracking technologies will only be used after obtaining the customer's consent.

Customers may manage or withdraw cookie consent through the available cookie preference controls.

Browser settings may also be used to restrict or delete cookies.

Please refer to our separate Cookie Policy for further information.

11. Data Security

Marstek-EU and E2C B.V. take appropriate technical and organizational measures to protect personal data against:

• Unauthorized access

• Data loss

• Misuse

• Unauthorized alteration

• Unauthorized disclosure

Security measures may include:

• Encrypted HTTPS connections

• Secure payment processing

• Restricted access controls

• Security monitoring

• Software and security updates

• Appropriate access management procedures

However, no online platform can guarantee absolute security.

12. Third-Party Services

Our website may contain links to third-party websites or services.

These third-party services may operate under their own privacy policies and data protection practices.

E2C B.V. is not responsible for the independent privacy practices of third-party websites, except where responsibility arises under applicable law.

Customers are encouraged to review the privacy policies of third-party services before providing personal information.

13. Children's Privacy

Marstek-EU is intended for customers purchasing renewable energy storage products and is not specifically directed toward children.

We do not knowingly collect personal data from children for purposes requiring parental authorization without obtaining the appropriate consent where legally required.

If we become aware that personal data has been collected unlawfully from a child, we will take appropriate steps to address the situation, including deletion where necessary.

14. Marketing Communications

Customers may receive marketing emails or promotional communications where permitted under applicable law.

Marketing communications may be based on:

• Customer consent

• Other applicable legal permissions, including permitted communications to existing customers

Customers may unsubscribe from marketing communications at any time by using the unsubscribe link included in promotional emails or by contacting us directly.

Withdrawal of marketing consent does not affect essential transactional communications, such as order confirmations or delivery updates.

15. Changes to This Privacy Policy

E2C B.V. may update this Privacy Policy to reflect changes in legal requirements, website functionality, service providers, or data processing activities.

Changes will be published on this page with an updated revision date.

Where required by law, customers will be informed of material changes or asked to provide renewed consent.

16. Contact Information

For questions regarding this Privacy Policy or the processing of personal data, please contact:

Marstek-EU — Operated by E2C B.V.

Aploniastraat 33
3084 CC Rotterdam
Netherlands

Chamber of Commerce (KVK): 65432231
VAT Number: NL 856 109 745 B02
Email: info@e2c-shop.com
Website: https://marstek-eu.com