Terms & Conditions

Marstek-EU — Operated by E2C B.V.

1. Company Information

This website, marstek-eu.com, is operated by E2C B.V., trading online under the name Marstek-EU.

Marstek-EU is an online retail platform specializing in Marstek energy storage batteries, plug-and-play battery systems, energy monitoring accessories, and related renewable energy products for residential applications across Europe.

Company Information

E2C B.V.
Aploniastraat 33
3084 CC Rotterdam
Netherlands

Chamber of Commerce (KVK): 65432231
VAT Number: NL 856 109 745 B02
Email: info@e2c-shop.com
Website: https://marstek-eu.com

2. Scope of Application

These Terms & Conditions apply to all purchases, orders, website access, and use of services provided through Marstek-EU.

By placing an order through Marstek-EU, customers agree to these Terms & Conditions, subject to applicable consumer protection laws.

Deviating terms or conditions proposed by customers shall not apply unless expressly agreed in writing by E2C B.V., insofar as permitted by applicable law.

3. Products & Product Information

Marstek-EU offers Marstek energy storage batteries and related accessories supplied through professional distribution channels.

Marstek-EU strives to ensure that all product descriptions, technical specifications, compatibility information, images, pricing, and availability details are accurate and up to date. However, errors, inaccuracies, omissions, delays, or technical inconsistencies may occur.

E2C B.V. reserves the right to:

Correct errors or inaccuracies
Modify product information
Update pricing
Discontinue products
Address orders affected by obvious pricing or information errors in accordance with applicable law

Product images are for illustrative purposes and may differ slightly from the actual products, without affecting legally required product conformity.

Customers should verify product compatibility, technical suitability, and applicable local installation and grid connection requirements.

Information provided on the website does not constitute certified engineering, installation, electrical, or legal advice.

4. Pricing & Payment

All prices displayed on Marstek-EU are shown in EUR (€) unless otherwise stated.

Prices and VAT treatment depend on applicable tax rules, customer classification, and delivery location. For consumers, mandatory price transparency requirements, including the display of applicable taxes, shall be respected.

Accepted payment methods may include:

Credit and debit cards
PayPal
Bank transfer
Klarna
iDEAL
Other payment methods displayed during checkout

Only payment methods available during checkout are offered for the relevant transaction.

Orders are processed following successful payment confirmation, unless another payment arrangement has been expressly agreed.

E2C B.V. may refuse, suspend, or cancel orders where legally permitted, including in cases involving:

Obvious pricing errors
Product unavailability
Payment failures
Suspected fraud
Regulatory restrictions
Export or transport limitations

If payment has already been received for an order that is lawfully canceled, the amount paid will be refunded in accordance with applicable law.

5. Order Acceptance

Customers receive an electronic confirmation after placing an order.

The order and acceptance process shall be governed by applicable Dutch contract and consumer protection law.

E2C B.V. may reject an order before a binding agreement has been formed where there is a legitimate reason and where permitted by applicable law.

Once a binding agreement has been concluded, cancellation by E2C B.V. is subject to applicable contractual and statutory requirements.

6. Shipping & Delivery

Shipping and delivery times displayed on the website are estimates unless a specific delivery commitment has been agreed.

E2C B.V. will fulfill delivery obligations in accordance with applicable consumer protection laws, including statutory delivery deadlines.

Delivery delays may occur due to:

Transport provider disruptions
Customs procedures
Weather conditions
Lithium battery transport regulations
Supply chain disruptions
Events beyond reasonable control

Customers are responsible for providing accurate delivery information and cooperating with reasonable delivery arrangements.

Additional costs caused by incorrect customer-provided information or failed delivery attempts may be charged where legally permitted and appropriately disclosed.

For consumer purchases, the risk of loss or damage generally transfers when the consumer, or a third party designated by the consumer other than the carrier, physically receives the goods, subject to applicable legal exceptions.

7. Installation Responsibility & Safety

Battery storage systems and related electrical products must be installed, operated, and maintained in accordance with manufacturer instructions and applicable local regulations.

Depending on the product, professional installation may be required or recommended.

Customers should follow:

Local electrical regulations
Applicable safety standards
Grid connection requirements
Manufacturer instructions and manuals

High-voltage electrical installations must not be installed, modified, serviced, opened, or repaired by unqualified persons.

Customers are responsible for complying with applicable installation and operating requirements.

E2C B.V. is not responsible for damage directly caused by improper installation, unauthorized modifications, misuse, or failure to follow applicable safety instructions, except where liability cannot lawfully be excluded.

Nothing in this section limits statutory product conformity rights or mandatory consumer protections.

8. Warranty

Products sold through Marstek-EU may be covered by manufacturer warranties, subject to the relevant manufacturer's warranty terms.

Manufacturer warranty exclusions may include damage caused by:

Improper installation
Misuse or negligence
Unauthorized repairs or modifications
Incorrect electrical configuration
Environmental damage outside specified operating conditions
Failure to follow manufacturer instructions

Warranty periods and coverage depend on the product and applicable manufacturer warranty conditions.

E2C B.V. remains responsible for its statutory obligations as the seller, including consumers' legal rights concerning product conformity.

Manufacturer warranties are additional to, and do not replace or reduce, statutory consumer rights.

Please refer to the separate Warranty Policy for additional information.

9. Returns & Refunds

Consumers purchasing online generally have a statutory right to withdraw from the purchase within 14 days after receiving the goods, subject to applicable legal exceptions.

To exercise this right, customers must notify E2C B.V. of their decision to withdraw within the applicable withdrawal period.

Products may be inspected to the extent necessary to establish their nature, characteristics, and functioning. Consumers may be responsible for diminished value resulting from handling beyond what is necessary for that purpose.

Withdrawal rights may be excluded for certain legally defined categories of products, including goods made to the consumer's specifications or clearly personalized.

Installation, activation, or ordinary testing of a battery system does not automatically eliminate the statutory withdrawal right.

Business-to-business transactions may be subject to different return arrangements.

Refunds and returns are handled in accordance with applicable law and the separate Refund & Return Policy.

10. Limitation of Liability

To the extent permitted by applicable law, E2C B.V. shall not be liable for losses resulting solely from:

Improper installation
Unauthorized modifications
Misuse or negligence
Incompatible third-party components
Failure to follow manufacturer instructions
Customer non-compliance with applicable regulations

For business customers, additional limitations of liability may apply where validly agreed.

Nothing in these Terms & Conditions excludes or limits liability for matters that cannot lawfully be excluded or restricted, including mandatory statutory consumer rights.

Any limitation of liability shall apply only to the extent permitted under applicable Dutch and European law.

11. Force Majeure

E2C B.V. shall not be responsible for failures or delays caused by events beyond its reasonable control, to the extent permitted by applicable law.

Such events may include:

Natural disasters
Fire
Flooding
Cyberattacks
Supply chain disruptions
Government restrictions
Transport interruptions
Energy shortages
War
Civil unrest
Labor disputes
Epidemics or pandemics

Statutory consumer rights concerning delayed delivery, cancellation, and refunds remain unaffected.

12. Intellectual Property

Original website content, including text, graphics, product descriptions, photographs, and website design elements, may be protected by copyright and other intellectual property rights.

Such materials remain the property of E2C B.V. or their respective rights holders.

Marstek trademarks, logos, product names, and related brand materials remain the intellectual property of their respective owners.

No protected content may be copied, reproduced, distributed, modified, or commercially used without the relevant rights holder's permission, except where permitted by applicable law.

13. Privacy & Data Protection

Marstek-EU, operated by E2C B.V., processes personal data in accordance with applicable GDPR and Dutch privacy regulations.

Please refer to the separate Privacy Policy and Cookie Policy for information regarding personal data processing, customer rights, and cookies.

14. Applicable Law & Jurisdiction

These Terms & Conditions are governed by the laws of the Netherlands.

Disputes arising from website use, purchases, or contractual relationships with E2C B.V. shall be submitted to the competent courts, subject to applicable jurisdiction rules.

Consumers retain any mandatory protections provided by the laws of their country of habitual residence where applicable.

Consumers may also have access to alternative dispute resolution mechanisms under applicable European consumer protection laws.

15. Severability

If any provision of these Terms & Conditions is found invalid, unlawful, or unenforceable, the remaining provisions shall remain effective to the extent permitted by law.

Any invalid provision shall be handled in accordance with applicable law without reducing mandatory consumer protections.

16. Changes to Terms & Conditions

E2C B.V. reserves the right to update these Terms & Conditions when necessary.

Updated versions become effective upon publication on Marstek-EU for future transactions, unless otherwise lawfully agreed.

Changes shall not retroactively reduce customers' rights under existing agreements.

17. Contact Information

For questions regarding these Terms & Conditions, please contact: